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Although we all hope that claims will never
happen, the reality is different. Losses do occur. As insurance brokers we want
to make sure that the best possible outcome will be achieved for our clients.
All claims will be handled by the Insurer.
However, we will mediate when required to achieve the best possible outcome in
the shortest possible time.
Claims typically fall in one of four categories:
1. Sudden or accidental damage claims to the
house or contents
2. Malicious damage, burglary or theft claims,
3. Rent Loss claims.
4. Claims for any combination of the above
Depending on the type of claim, different
information is required. An independent assessor will be appointed free of
charge by the Insurer who will work with the owner, property manager or tenant,
to minimize the loss and compensate the insured for damage and or losses.
For property damage claims, it is advisable to
photograph and record the damage and then get quotes for repair or replacement.
The photographs will assist in obtaining an order for compensation in the
Tenancy Tribunal.
To make a claim you or your property manager can
download a claim form to complete and fax, email or post to us. We will then
guide you through the process to ensure a fair and equitable outcome of your claim.
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